mds Support

Overview:
MDS offers round-the-clock, personalized, and electronic support services to our customers and partners. We truly have a mission-critical enterprise service & support network running all throughout the USA, Canada and 40 countries worldwide.

Support contact:
support@mdsmicro.com

"MDS Support, Not Better. Much Better."

MDS offers three primary tiers of technical support and maintenance. Each with a valuable mix of personalized and electronic support capabilities designed to meet the individual needs of our enterprise clients. Our three Technical Support and Maintenance offering tiers are:

• Mission Critical Support
• Extended 24x7 Support
• Basic Maintenance

All Technical Support tiers share a common infrastructure for Hotline, Email, and Web-based access to technical support personnel and other MDS support tools and resources. By accessing our Support Knowledge Base and problem tracking systems, you can learn about product capabilities, monitor issues, and escalate needs via the Web. Our Technical Support structure provides remote diagnostic capability, which helps to provide faster problem isolation in many situations without requiring on-site support visits. Our new MDS Mission Critical Support Services provide seconded to none customer service and technical support. An MDS Account Manager is at your services 24/7/365 for personalized service, problem escalation assistance, solution optimization consulting, and many other convenient services.