On-Site Technical Support

HELPDESK ASSESSMENT

We'll conduct a full-scale evaluation of your site which includes detailed documentation of your current desktop environment and our best practices recommendations. An objective assessment may be just what you need to assure quality control and keep your organization up-to-date with effective policies and procedures and leading industry standards.

HELPDESK OUTSOURCING & MANAGEMENT SERVICES

MDS can provide complete helpdesk management services and IT outsourcing. We staff your helpdesk with MDS certified support personnel, manage resources, train and oversee the day-to-day operations and guarantee service levels. We also establish and monitor performance metrics and report results including end-user satisfaction.

DESK-SIDE SUPPORT

Sometimes over-the-phone service is not enough to convey the nature of every snag that interrupts desktop performance and hampers your efficiency. In these cases, we recommend MDS desk-side support for true hands-on assistance and courteous attention. It's simply the easiest way to transfer knowledge, correct a problem, and provide a personal touch.

MIGRATIONS & ROLLOUTS

For smooth transitions of new technology, we offer comprehensive project services to minimize down time, maximize up time, and supplement your staff during peak periods when your resources may be limited. Installations, moves, adds, and changes are a snap with our experienced and knowledgeable team of professionals on your side.